Privacy Policy
Last updated: April 2026
Bright Voices Speech Therapy Ltd ('Bright Voices', 'we', 'us', or 'our') is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and your rights.
1. Who We Are
Bright Voices Speech Therapy Ltd is a company registered in England and Wales. We are the data controller for the personal information you share with us when using our website or services. If you have any questions about this Privacy Policy, please contact us at: help@brightvoicesspeechtherapy.com
2. What Information We Collect
2.1 Information You Give Us
When you get in touch, make a referral, or book a session, you may provide us with:
- Your name and contact details (email address, phone number)
- Your child's name, date of birth, and relevant background information
- Information about your child's speech, language, and communication needs
- Details of any relevant medical, educational, or developmental history you choose to share
- Payment information (processed securely through our payment provider — we do not store card details)
2.2 Information We Collect Automatically
When you visit our website, we may automatically collect your IP address and browser type, the pages you visit and how long you spend on them, and how you arrived at our website. This information is collected through cookies. Please see our Cookie Policy for more details.
2.3 Information From Therapists
Therapists working through Bright Voices record session notes and clinical information about your child on our secure clinical portal. This information forms part of your child's clinical record and is accessible to you on request.
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Matching your child with a suitable Therapist | Performance of a contract / Legitimate interests |
| Communicating with you about bookings and appointments | Performance of a contract |
| Processing payments | Performance of a contract |
| Maintaining clinical records for your child | Legal obligation / Legitimate interests |
| Responding to complaints or concerns | Legitimate interests / Legal obligation |
| Improving our website and service | Legitimate interests |
| Complying with legal and regulatory obligations | Legal obligation |
4. Who We Share Your Information With
We will only share your information where it is necessary and appropriate:
- With the Therapist assigned to your child, for the purposes of delivering therapy
- With our clinical portal provider, who stores session notes and records securely on our behalf
- With our payment provider, to process session payments securely
- With regulatory bodies (such as HCPC) or statutory authorities (such as children's services) if we or your Therapist have a legal or professional obligation to do so
We do not sell your data. We do not share your data with third parties for marketing purposes.
5. Children's Information
As a service working with children, we handle information about minors with particular care. We only collect information about a child where we have a legitimate purpose to do so, and we ensure that this information is securely stored and accessible only to those who need it. Where a Therapist has a safeguarding concern about a child, they are legally required to report this to the appropriate authority. This may involve sharing relevant information without prior notice to you.
6. How Long We Keep Your Information
We keep your information for as long as is necessary for the purposes for which it was collected, or as required by law. As a general guide:
- Clinical records relating to children are typically retained until the child's 25th birthday (or longer if required by law)
- Financial records are kept for a minimum of 6 years in accordance with HMRC requirements
- General enquiry correspondence is kept for up to 2 years
When information is no longer needed, it is securely deleted or anonymised.
7. Keeping Your Information Safe
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include secure, password-protected clinical record systems, encrypted payment processing, and restricted access so only those who need your information can access it. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) as required by law.
8. Your Rights
| Right | What this means |
|---|---|
| Right of access | You can request a copy of the personal information we hold about you or your child |
| Right to rectification | You can ask us to correct any information that is inaccurate or incomplete |
| Right to erasure | In certain circumstances, you can ask us to delete your information |
| Right to restrict processing | You can ask us to limit how we use your information in certain circumstances |
| Right to data portability | You can ask for your data in a structured, machine-readable format |
| Right to object | You can object to us processing your data based on legitimate interests |
To exercise any of these rights, please contact us at help@brightvoicesspeechtherapy.com. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe we have not handled your data correctly.
9. Cookies
Our website uses cookies to help it function and to understand how visitors use it. You can control cookies through your browser settings. Please see our full Cookie Policy for more information.
10. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the date it was last updated.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: help@brightvoicesspeechtherapy.com